Refund Policy

Last updated: September 2026

This policy explains the refund conditions, review process, and payment return path for VPNWJ subscription services. Before submitting a request, please verify the order, payment method, and first payment date.

Refund Window and Coverage

A full refund may be requested within 60 days of the first payment, without requiring a reason. The refund window starts when the first payment is completed. Whether a request falls within the window is determined by the order record and ticket submission time. Orders outside this window are not covered by this full-refund commitment.

Refund checks are based on orders for which payment was actually completed. Unpaid orders, incomplete payments, or payments reversed by the payment channel do not create refundable funds. If a plan is upgraded mid-term, the price difference is calculated against the remaining days. Requests involving an upgrade will be reviewed against both the original order and the difference order to prevent duplicate refunds.

Eligible Request Scenarios

A first-payment order within the refund window may be submitted for a refund due to connection experience, route compatibility, client compatibility, or changes in actual usage needs, with no additional reason required. Differences in use across Windows, macOS, iOS, Android, and Linux do not affect the right to submit a request within the commitment.

Normal use of purchased traffic alone is not grounds for rejecting a refund. The requester must submit a ticket using the username associated with the order and ensure that the order details match. If multiple tickets concern the same payment, they will be handled together to prevent conflicting refund instructions from reaching the payment channel.

Exclusions and Cases Requiring Further Review

Orders outside the refund window, later orders that were not the first payment, and orders that have already been refunded are not covered by the first-payment refund commitment. Service access obtained through resale, paid sharing, interference with route operations, attempts to avoid billing rules, or other violations of the terms of use is also outside the normal refund scope.

If an account shows traffic usage beyond the purchased entitlement, inconsistent order ownership, an abnormal payment status, or a duplicate refund record, the request will undergo manual review. This review confirms the relationship between the payer, order, used entitlement, and refund status; it does not add any unpublished traffic threshold. Accounts involved in violations are also subject to the terms of use.

Application Process and Required Information

Please log in to the user panel and submit a refund request through the ticket entry. The ticket should include the order identifier, payment method, payment date, the order for which the refund is requested, and transaction details that help identify the payment. Do not submit an account password, payment password, private key, or other authentication credentials in the ticket.

After submission, staff will verify the first payment date, order status, payment record, and refund history. If details are incomplete or records cannot be matched, additional information will be requested through the original ticket. Please continue replying within the same ticket to avoid scattering review information across multiple tickets. Once the review is complete, the result and next steps will be recorded in the ticket.

Refunds to the Original Payment Method

Once approved, refunds are generally returned through the original payment path. Orders paid through Alipay or WeChat Pay will generally be refunded through the corresponding original payment record. The actual posting time depends on the payment channel's processing progress; VPNWJ does not replace the channel's result with an unconfirmed fixed timeline.

If the refund does not appear after the instruction is issued, first check the refund record through the original payment channel and then report the result in the original ticket. If the payment account status, channel restrictions, or inability to return through the original path requires a different method, both parties must first confirm an executable option in the ticket. Before confirmation is complete, you will not be asked to claim a refund through an unfamiliar link.

Payment Methods and Dispute Handling

VPNWJ supports Alipay / WeChat Pay / USDT. Alipay and WeChat Pay orders are generally checked against the transaction status returned by the payment channel. USDT transactions require verification of both the order record and on-chain transaction details. Because blockchain transfers generally cannot be recalled after submission, return details must be confirmed again in the ticket, and the requester is responsible for checking that the submitted information is accurate.

If you dispute the refund scope, order ownership, or handling result, continue using the original ticket to explain the disputed point and attach the relevant transaction record. VPNWJ will review the matter based on this policy, order records, payment status, and the terms of use. When facts cannot be matched, the decision will be based on verifiable order and payment records.